Privacy Policy

This Privacy Policy outlines how Renewed Joy Group Ltd (“we”, “our”, or “us”) collects, uses, and protects your personal data when you use our website, https://www.renewedjoygroup.com (the “Website”).

We are committed to protecting your privacy and complying with the General Data Protection Regulation (GDPR). By using our Website, you agree to the practices outlined below.

1. Personal Data Collected

We may collect and process the following categories of personal data:

a. Information You Provide to Us

Name
Email address
Phone number
Any messages sent via contact forms or email

b. Automatically Collected Information

IP address
Browser type and version
Device type
Operating system
Referral source
Pages visited and time spent on our site
Cookies and similar technologies (see Section 6)

2. Legal Bases for Processing (Under GDPR)

We only process your personal data when we have a valid legal basis, such as:

Your consent (e.g., for marketing or cookies)
Performance of a contract (e.g., fulfilling your service request)
Legal obligation
Legitimate interests (e.g., improving our website or responding to your inquiries)

3. How We Use Your Data

We use your personal data to:
Respond to inquiries or requests
Provide and improve our services
Manage customer accounts and communication
Comply with legal obligations
Send marketing communications if you have opted in
Monitor and analyze website usage

4. Sharing Your Data

We may share your data with:

Trusted service providers (e.g., website hosting, analytics, email platforms)
Regulatory authorities or law enforcement (if legally required)
Other parties in the event of a business transfer (e.g., merger or sale)

We do not sell or rent your personal data.

5. Cookies and Tracking

We use cookies to:

Improve website functionality
Understand user behavior through analytics (e.g., Google Analytics)
Personalize user experience

By using our Website, you consent to our use of cookies unless you disable them in your browser settings. You can manage preferences via our cookie consent banner.

6. International Data Transfers

If we transfer your personal data outside the European Economic Area (EEA), we ensure such transfers comply with applicable data protection laws and include appropriate safeguards, such as Standard Contractual Clauses.

7. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable laws.

8. Your Rights Under GDPR

As a data subject under GDPR, you have the right to:

Access your personal data
Rectify inaccurate or incomplete data
Erase your data ("right to be forgotten")
Restrict or object to processing
Withdraw consent at any time
Port your data to another provider
Lodge a complaint with the Information Commissioner’s Office (ICO) in the UK or your local supervisory authority

To exercise any of these rights, contact us at contact@renewedjoygroup.com.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, or misuse.

10. Changes to This Policy

We may update this Privacy Policy occasionally. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of the Website indicates your acceptance of the updated terms.

11. Contact Us

For any questions or requests related to this Privacy Policy or your data, reach out to us at contact@renewedjoygroup.com